Privacy Policy

Storage of Information

  • Your personal information is stored securely and confidentially in paper files in a locked cabinet in my home office. Personal details such as your name, address and phone number are kept separately from session notes which are kept anonymous for confidentiality. Emails are printed and deleted with paper copies of correspondence between us kept safely locked away in my home office. Your phone number is stored on my work phone identified by first name only. Text messages are deleted after being sent/received.

Your personal information is used in a safe and ethical manner in line with EU General Data Protection Regulations May 2018. It is not shared with other people without your consent unless I am legally obliged to do so.

Right to Access Information

  • You have the right to ask for a copy of your personal information in paper format free of charge. You also have the right to ask me to amend or change any incorrect information about you.

Right to be Forgotten

  • You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to original purposes, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it is information that I have a legal obligation to retain. My Insurance Company ‘Holistic Insurance Services’ requires that I retain relevant information for 5 years. After this period, all records and personal information held is disposed of by confidential waste.

Data Portability

  • As the client, you have the right to receive your personal information which you have previously provided. You also have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018 the ‘data controller’ is Helen Martin-Smith.